Cloud Computing is the delivery of computing services – servers, storage, databases, networking, software, analytics and more – over the Internet (“the cloud”). Companies offering these computing services are called cloud providers and typically charge for cloud computing services based on usage, similar to how you are billed for water or electricity at home.

Customer Relationship Management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.

“Cloud computing” has dramatically changed how business applications are built and run. Delivering a new application is now as fast as opening your Internet browser. Platform as a Service – or PaaS – is a proven model for running applications without the hassle of maintaining the hardware and software infrastructure at your company. Enterprises of all sizes have adopted PaaS solutions like salesforce.com for the simplicity, scalability, and reliability.